Case Studies

Experienced Account Management that you can count on. We are here to help with the mundane day to day tasks & to be your in-house expert.

We have been working with EDivert Chichester to help improve their call answering & handling service. Teams are aware of where the incoming calls are coming from due to a unique virtual number & labelling system we have for each client.

They can confidently answer the call, using the correct introduction, depending on which campaign they are answering for. They also have a facility to change the outbound number they present, so clients can be happy that their customers are not receiving calls on their behalf from a withheld
or random number.

This allows the company to work more efficiently, professionally greet callers and to improve customer service.

We have been working with JC Secure Systems, helping them manage incoming calls from leads & existing customers.

We have a set time for incoming calls Monday to Friday & then an out of hours emergency divert, to make sure alarm issues are picked up 24/7 by the team.

This allows the company to work more efficiently, pickup incoming sales leads and to improve customer service.

We are very proud to announce that we are working with CRYSTAL CLEAR to deliver a fantastic contact solution for prospects and customers. Simplicity is key to making sure the experience for the customer is of a high standard, every time.

Professional call greeting. Open/Closed hour diverts to make sure that calls are answered by an experienced member of the team; all delivered through a local number. If you require an exterior cleaning specialist to help smarten up your property, we recommend you give them a call on 01243 979990

We are very proud to announce that we are working with Roma Black Associates to deliver a fantastic global telephony solution for their outstanding recruitment services with 8x8! Customers have options to contact each consultant via the main number, direct dialling inward numbers or location specific international numbers.

With a professional call greeting & call distribution, this solution matches the high standards the company are known for in their industry. This allows the company to work more efficiently and give superb customer service for their clients & candidates.

If you require any recruitment solutions, we recommend you give them a call on 01329 759410

We are very proud to announce that we are working with GYM01 Portsmouth to deliver mobile communications to the business. Using O2 and Apple, we have mobilised the business to make sure members of the team can be connected with customers and internal operations.

GYM01 has been established since 2011 & has been the main venue for martial arts in the city for many years. With 60 classes per week & a second unit with a 24/7 gym, you can be sure there is something here to fit your goals & lifestyle.

If you would like to know more about the gym or perhaps go along for a taster session, please call on 02392 177323

We are very proud to announce that we are working with DENMA CLEANING SERVICES LTD for a paperless data capture solution, powered by INKWRX! This solution will allow the company to capture all work carried out on a client site via a tablet device, & to instantly send that information back to the office for processing.

This will mean quicker response times for clients & customers and a high accuracy of information taken from site. These forms will have pre-populated information, increasing efficiency & making sure important information is not lost during the process of works.

If you require any cleaning services, we recommend you give them a call on 01273 567579

A clearly passionate man, Stu is a worthy Consultant for your business mobile and telephony requirements.
Chris Ellis, Director/Partner @ Detect Fire & Security Ltd